Received this email. It is good that we don't need to actually do anything to get our money back.
CUSTOMER ANNOUNCEMENT Dear Customer,
Thank you for booking tickets for Nights on Broadway from The Ticket Factory.
Unfortunately due to unforeseen production issues the promoter has decided to cancel the Nights On Broadway tour which was scheduled to take place at the LG Arena on the 26 October 2013. The concert promoter has asked us to refund all ticket holders. Therefore, a full refund will automatically be made to the card you used to make your original booking. Please allow up to 14 days for this to appear in your account.
We apologise for any inconvenience and disappointment caused by this news.
I also received the automated telephone call from Ticketmaster informing me that the tour had been cancelled and my ticket purchase would be refunded and may take up to 15 days to reach my account!
The tour was cancelled 9 days ago and I know for a fact that it only takes 2 days for a credit to be processed and to be received by your bank account. In other words TM are keeping the money for as long as possible in order to gain further interest.