CONFUSION REIGNS!
So why shouldn't you all be as confused as I! Evern if I am not confused at all as I am unaffected
I'm just cancelling my St Paul's ticket but i do feel very sorry for Richard.
My version of all the huffing and puffing is as follows. Before I copy the two emails I have received three important questions.
Why all the palaver over a fifth angel if she isn't available as a spare since this seems not so much a 'last-minute' hitch as a reasonably planned realisation of necessity?
Okay, so she could not manage the events either and perhaps she is in examitis too and question 2 I suppose three would not have the right volume/harmonic balance even if the arrangements could be re-worked.
Question 3. How on earth can a clearly planned strategic management decision make such a public mess of disinformation?
My emails
Dear Mr Such [12th March]
It is with regret that we have to inform you that the All Angels concert at St.Pauls Cathedral has been cancelled, the Promoters of the All Angels concert tour have officially confirmed to us today that they have had to cancel this event.
We at secureTicket appreciate that this must be of great disappointment to you and as a gesture of good will we would like to upgrade your tickets to VIP tickets at no extra cost to you to attend one of the remaining concerts at the following locations;
York Minster - Saturday 29th March
Coventry Cathedral - Friday 4th April
St Edmundsbury Cathedral, Bury St Edmunds - Saturday 5th April
Alternatively, if you are unable to attend an alternative date or if you would prefer, we will refund the face value of your tickets.
Any refunds will be actioned accordingly following notification of your preference, please be advised, that for the amount to appear on your bank statement please allow 10 days depending on who you bank with.
Please reply to this email or call us on 08712715151 to advise us of your preference.
Again we apologise for your disappointment and hope this offer is of interest to you.
Kind regards,
Dan Russell, Ticket Support
Dear Customer, [13th March]
secureTicket would like to clarify the position with regard to the All Angels concerts. We are only the ticket sellers and are obliged to comply with our clients instructions. Our client is the Tour organiser, Purple Dragon Productions.
Our client has informed us that the three concerts, at Edinburgh, Liverpool and St Paul’s Cathedral have been
cancelled and are not postponed. [/b]
All Angels Management have informed some fans that the concert has been postponed, (but please note that they are the not the organisers of the Tour). However, the clarification from the actual organisers of the Tour is that these three concerts are definitely cancelled.
Although we are personally under no obligation to do so, as a gesture of goodwill to our customers, secureTicket, are offering anyone that has bought tickets a chance to attend another concert and to upgrade their tickets at no additional cost to you, as we appreciate the disappointment.
For those concerned that the VIP reception will no longer be the same, the number of VIP tickets / places will remain the same and as such will not be a larger throng of people, as there are still sufficient tickets and places available.
If you have any further queries or require any further clarification, please email us at customersupport@secureTicket.biz or by telephone on 0871 271 5151 and we will do our utmost to assist.
Regards,
Secure Ticket Team
This also indicates a possibility of a 'lack of sales' rather than examinitis!
Peter S.
Oh well it looks like I will have to wait until Buxton (not long to go now, ) for my next concert 
