Post by postscript on Mar 18, 2006 21:40:32 GMT
No, no, gentlemen. I should have stepped in sooner so it's all MY fault. Oh, woe is me!
Roger
Roger
What makes this site so refreshing--and it is probably to do with the Hayley phenomenon--is that no one thinks for a moment of blaming anyone else, everyone puts their hands up to say, 'sorry, it's all my fault'!
How refreshing from the 'outside world' where, over the last three months:
BT took seven months to disconnect my late father's line, allowing someone else to run up an extra bill of £500--at which point I put it in the hands of my solicitor, my health couldn't take any more. With him they sorted it in 7 days.
BT got confused between my father's line and mine and gave me 7 days notice of disconnecting my line! During the course of this dialogue a certain Frances MacDonald [name changed] (who could be Pakistani rather than Scottish) wrote me the most ungrammatical letter I have received in a long time and a Mr Basha P Singh [name changed ditto, but could be English rather than Indian, you get the point] gave me cause to mention him in my letter of complaint to Sir Chrisgtopher Brand (chairman of BT) suggesting he could be put in charge of banging heads together and kicking butts. 'He has such a superb command of English grammar he alone must surely know what he is doing when no one else seems to have a clue' as anyone writing grammatically always gives me confidence.
What effected change was that the evening I posted my letter to Sir Christopher I emailed a copy to complaints who would have recieved it that eveining. Amazingly, by 9:00a.m. the next mrning, not only was everything working all right but BT staff spent most of the day ringing me to check that it was continuing to work correctly in a mode of ''all fours boot licking masochism" that was quite nauseating!
Then one of my banks told me, 'no, they could not send me two forms for raising standing orders, I would have to book a meeting with the manager in another town, as they were changing their systems and we weren't yet registered on the new system enabling remote responses (this is a company) and 'no' they could not use their wit to transfer the iformation on the manual system without us re-registering according to procedures, but we could stay as we were, but they would rather we didn't!
Until now I believe it is generally perceived to be all my fault for being a customer of both entities! How foolish of me!
By contrast, I rang Huddersfield Town Hall on Friday and booked a tcket for Hayley's concert. It arrived this Saturday morning.
Peter